Privacy Policy

1. Information We Collect

We collect the following categories of personal data:

• Account information: name, email address, and login credentials.
• Usage data: pages visited, features used, and device/browser information.
• Payment information: processed securely through third-party payment providers; we do not store card details.
• Communications: messages or feedback you send to us.

We use cookies and similar technologies solely to improve functionality and user experience. No personally identifiable information (PII) is stored in cookies. You may disable cookies in your browser settings, though some Service features may be affected.

2. Legal Basis and Purpose of Processing

Under the Data Protection Act, 2020 (Jamaica) and the GDPR, we process your personal data on the following lawful bases:

• Contract performance: to provide and manage your account and the Service.
• Legitimate interests: to improve the Service, ensure security, and communicate service updates.
• Legal obligation: to comply with applicable Jamaican and international laws.
• Consent: for marketing communications (you may withdraw consent at any time).

3. How We Use Your Information

We use your personal data to:

• Operate, maintain, and improve the Service.
• Authenticate users and manage accounts.
• Respond to enquiries and provide customer support.
• Send transactional and, where consented to, promotional communications.
• Comply with legal obligations and enforce our Terms & Conditions.

We do not sell your personal data to third parties.

4. Data Sharing and Disclosure

We may share your data only in the following circumstances:

• Service providers: third-party vendors who process data on our behalf (e.g., payment processors, hosting providers), bound by data processing agreements.
• Legal requirements: where disclosure is required by Jamaican law, court order, or regulatory authority.
• Business transfers: in the event of a merger or acquisition, subject to equivalent privacy protections.

Any third-party links on the Service are governed by those parties' own privacy policies. We are not responsible for their practices.

5. Data Retention

We retain personal data only as long as necessary to fulfil the purposes set out in this Policy or as required by law. Upon account deletion, personal data will be erased or anonymised within a reasonable period, except where retention is mandated by applicable legislation.

6. Your Rights

Subject to the Data Protection Act, 2020 (Jamaica) and applicable international law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data ("right to be forgotten"), subject to legal obligations.
• Object to or restrict certain processing activities.
• Data portability, where technically feasible.
• Withdraw consent at any time, without affecting prior lawful processing.

To exercise any of these rights, contact us at the details provided in Section 10. We will respond within thirty (30) days.

7. Intellectual Property

All content, software, trademarks, and materials on the Service are the exclusive property of ScheduleUR or its licensors and are protected under Jamaican and international intellectual property laws, including the Copyright Act (Jamaica), the Trade Marks Act (Jamaica), and relevant international conventions to which Jamaica is a party.

You are granted a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose only. You may not copy, modify, distribute, reverse-engineer, or commercially exploit any part of the Service without our prior written consent.

Any unsolicited suggestions or feedback you provide to us may be used by ScheduleUR without obligation or compensation to you.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by law.

9. Dispute Resolution

Any dispute arising from this Policy or your use of the Service shall first be addressed through good-faith informal negotiation. You must send a written Notice of Dispute to hello@scheduleur.com. If the matter is not resolved within sixty (60) days, it shall be submitted to binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association.

Any cause of action must be commenced within one (1) year of the date on which it accrues.

10. Changes to This Policy

We may update this Policy from time to time. For material changes, we will provide at least thirty (30) days' advance notice via the Service or by email. Continued use of the Service after the effective date constitutes your acceptance of the revised Policy.